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Appointments

diary_appointmentTo make an appointment please ring 01562 757377 or ask at the desk.

You can now register for our On-line Booking System please click the link above to Register for this service

Appointments are usually made for 10 minutes and are for one patient only. If you think your problem may take longer, please ask for a double appointment when booking.

In order to help manage the increasing demand for appointments we operate a triage system whereby a qualified Advanced nurse Practitioner talks to a patient initially by phone in order to assess the patients needs. After this has occurred the ANP will decide to either:

  • Invite the patient to attend the surgery to see her.
  • Make an urgent appointment to see a GP that same day.
  • Make an urgent appointment to see a practice nurse  that same day.
  • Make a non-urgent / routine appointment to see a GP when the next routine appointment becomes available.
  • Make a non-urgent / routine appointment to see a practice  nurse when the next routine appointment becomes available.

It is important to note that the advice given will be on the information given by the patient and it is therefore important to ensure that the Advanced Nurse Practitioner is aware of all the facts. If the condition gets worse it is important that you contact the ANP / practice immediately.

Improved Access Appointments

In addition to the practice’s normal opening hours, you can also book an appointment on a Monday evening. These appointments are pre-bookable by contacting the surgery during usual opening hours – when calling, please ask for an Improved Access appointment and our receptionist will help you book.

Very shortly you will be able to book an Improved Access appointment to see a local clinician in the evening Monday to Friday, or on Saturday and Sunday at locations across Wyre Forest.  GP practices are working together to provide Improved Access appointments to our patients. When these additional appointments are introduced, and you want to book one of these appointments, you may see a different GP or nurse or the appointment may be at a different location or practice than you are used to. Also, some of these appointments will telephone only. 

Do check back to see when these additional appointments will be made available.

Missed Appointments

We are monitoring missed appointments and frequent non-attenders will be contacted by one of the Partners and may be asked to register with another practice.

You may like to register for our Text Reminder service - please let us have your mobile number and then we will send you a text to remind you of your appointment.

Urgent Appointments

In case of requiring an urgent appointment during the day ring 01562 757377. A practice doctor is always on duty between the hours of 08:00 and 18:30 on weekdays.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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