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Noticeboard

WALK IN FAMILY PLANNING CLINIC

 Unfortunately there will not be a walk in clinic on the following Wednesdays:

 7th August

 11th September

 13th November

 We apologise for any inconvenience

Latest News

Welcome to Northumberland House Surgery. We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

WALK IN FAMILY PLANNING CLINIC

Unfortunately we are unable to run this clinic on the following Wednesdays:

 7th August

 11th September

 13th November

We apologise for any inconvenience caused.

Patient Access

Currently the practice offers online access to patient records, this access is to summary and coded records only.  We do not at the moment offer full access to all hospital letters or consultations online, this is because the requirements of the Data Protection Act 2018 state that access cannot be granted to information that names others or contains information that a Dr believes may cause the patient or another person harm or distress.  Due to the administrative burden required to check every letter or consultation prior to making a record fully available online, the practice have decided to limit access to information that patients need to manage their own healthcare.

DoctorLink

Northumberland House Surgery would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online Symptom Checker service where you can access advice and appointments on line.

 Registration is simple and you can register here:

 https://app.doctorlink.com/register

 

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

You can also find the App on the Google Play Store as well as the Apple App Store.

PLay image    app store image

Surgery Strollers

There is a Walking Group now meeting at Hume Street Medical Centre on a Wednesday morning at 11.15 for an 11.30 walking start.  This is a gentle 30 - 40 minute walk around Brintons Park.  All are welcome!

Repeat Prescription Ordering

New email address:  northhouse.repeatscripts@nhs.net

Missed Appointments

We are monitoring missed appointments and frequent non-attenders will be contacted by one of the Partners and may be asked to register with another practice.

CQC Inspection Report

Read the Report and Information from our CQC Inspection which was carried out in January 2019

CQC Inspection Report January 2019

Inspection Evidence Table - January 2019 Inspection

Improved Access

From 1 October 2018 in addition to the practice’s normal opening hours, and additional surgery opening times as stated on our website, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.

GP practices are working together to provide improved access appointments to our patients.  This means that your improved access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.

These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.

Health Walks in Worcestershire:

The Worcestershire Walking Network is a partnership funded by Worcestershire County Council Department of Adult Services and Health and delivered by the Countryside Service. It acts to raise awareness of the benefits of walking and local walking for health schemes to increase participation in active recreation and physical activity.

For more info visit the website: HERE

Health News from the BBC and the NHS

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