Continuity of Care
We at Northumberland House Surgery strongly advocate continuity of care for our patients. Evidence suggests health outcomes are greatly improved by doing so.
We advise when booking a routine appointment, you book to see the same GP when possible, even if it means waiting slightly longer. Emergency appointments will be with whichever GP is available on the day.
Parking
We have a camera operated parking system implemented at the surgery. You are allowed plenty of time for an appointment and to use the pharmacy. If you feel your appointment time was delayed and concerned you may have gone over the allotted time, please ask the receptionist who will check and take your car registration to ensure no fine is charged.
If you have received a fine and believe you shouldn’t have, please follow the instructions on the poster.
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Northumberland House Surgery is here to serve you
We will make every effort to see you promptly. Urgent medical requests will receive immediate attention and there will be a duty doctor available each day for urgent problems. We will strive to promote good health through advice and preventative medicine.
We will respect your rights of confidentiality and access to your medical records, within the law. We will try endeavour to deal at once with any problems or complaints which immediately when you bring them to our attention and welcome your suggestions for improving our service to you.
Online Services
Get StartedYou can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
