Noticeboard

Thank you from Sister Bev Strand

As you may know Sister Bev Strand has retired from the surgery after 32 years of dedicated service to the patients of Northumberland House Surgery.  She would like to convey her thanks to all those who have sent best wishes, cards and gifts - she is extremely grateful to you all.

Patient Access Emails

Publish Date: 09/11/2021 10:00:00 GMT

 

We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  

We would like to share the following guidance from Patient Access for your information, and for you to share with your patients where appropriate. 

 

We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com. We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

 



Message to all Patients

We would like to advise patients that the practice is experiencing a very high level of  patient demand currently. 

As you may know we are the COVID vaccination hub site for ourselves and 3 other local practices and since the start of the programme in December 2020 have administered 48,000 COVID vaccines to the local population.  As you will imagine this has been due to the selflessness of the team here at the practice working with their colleagues from other surgeries at weekends in addition to undertaking their usual day jobs.  There has been no additional staffing provided for the vaccine campaign it has all been done by existing teams working additional hours.

We are now all working extremely hard to ensure that the delayed demand from the pandemic for care for other conditions is met and that patients can access the services they require.  We have noted however that some patient’s attitude towards staff is at times rude and we are not willing to tolerate this.

Staff in all teams within the surgery have worked tirelessly for the good of patients through very difficult circumstances and so we would ask that you treat them with the kindness and respect you would wish to be treated with yourselves.  We are working as hard as we can and will continue to do so to best serve our patient population.

Prescription Request Update - 19.07.21

From 1st August 2021 we can no longer guarantee that urgent prescription requests will be processed the same day.

Routine prescriptions usually take 48 hours to process.  Please order when you have at least 7 days of medication left.

We are experiencing a high volume of calls from patients enquiring about COVID vaccinations - please do not call the surgery but await us to contact you.  

If I die it will be your fault - Please watch this video


 

If you have an appointment at the Surgery you will need to wear a face covering from Friday 24 July 2020.  

Clinics & Services

'Wellbeing' services

 

Social Prescribing Team 

  • Did you know the surgery offers a Social Prescriber Service? By listening to you and understanding your situation, the team can help you improve your health, wellbeing and social welfare by building your confidence, connecting you to the right support, groups & activities and to your community. There are a whole range of issues that we can support you to deal with – housing, wellbeing, benefits, finances, loneliness & isolation. Our friendly team are on hand to help locate the services you need in a complex social system. To refer, please contact the Reception Team or call Onside Advocacy on 01905 27525. 
  • Leaflet Attached

Video Link https://onsideadvocacy-my.sharepoint.com/:v:/g/personal/taryn_hill_onside-advocacy_org_uk/EQ9f0gnvWm5OuULXvANM8YQBBTkMuePor2W2wpGDtsuClw?e=rKaNlB 

Lifestyle Advisor Team –  

Our new Lifestyle Advice service is now available to patients aged 16 or over. Our Lifestyle Advisors provide support to help you make lasting lifestyle changes in the following areas: eating healthier and weight management, stopping smoking, reducing alcohol use, becoming more physically active and improving well-being.  To access the service, please contact the Reception Team or fill in the self-referral form at https://www.onside-advocacy.org.uk/lifestyle

 

 

Leaflet Attached 

Video Link: https://onsideadvocacy-my.sharepoint.com/:v:/g/personal/taryn_hill_onside-advocacy_org_uk/ESEiG_7jTTxPnGKW1YOdQvwBwA1WS1RVnXcXDrAPmiKr8Q?e=VBshJ5

We offer the full range of general medical services that you would expect from a modern well equipped general practice:

Long Term Conditions

We offer care for long term conditions such as:

asthma_inhaler_5Asthma – this is a common condition that causes coughing, wheezing, tightness of the chest and breathlessness. Most people with asthma who take the appropriate treatment can live normal lives, but left untreated, asthma can cause permanent damage to the airways.

Coronary Heart Disease  (CHD) – this is a preventable disease that kills more than 110,000 people in England every year. More than 1.4 million people suffer from angina and 275,000 people have a heart attack annually. CHD is the biggest killer in the country.

Cancer - One in three people will be affected by cancer at some stage in their life. There are many different types of cancer and this page doesn't cover them all, but the general information will help you to access further information and support.

Mental Health - this is about how we think, feel and behave. One in four people in the UK have a mental health problem at some point in their lives, which affects their daily life, relationships or physical health. Mental health disorders take many different forms and affect people in different ways. Schizophrenia, depression and personality disorders are all examples of mental health problems. Diseases such as Alzheimer's and dementia generally develop in old age, whereas eating disorders are more common in young people.

Diabetes - this is a long-term (chronic) condition caused by too much glucose (sugar) in the blood. It is also known as diabetes mellitus. In the UK, diabetes affects approximately 2.3 million people, and it's thought there are at least half a million more people who have the condition but are not aware of it. There are two types of diabetes - type 1 and type 2.  

Chronic Obstructive Pulmonary Disease (COPD) - this is the name for a collection of lung diseases including chronic bronchitis, emphysema and chronic obstructive airways disease. The main symptom of COPD is an inability to breathe in and out properly. This is also referred to as airflow obstruction.

Osteoarthritis - this is the most common type of arthritis, affecting 8.5 million people in the UK. It develops gradually over time, causing joints to become stiff and painful. It can affect any joint but commonly affects the hands, knees, hips, feet and spine. Osteoarthritis usually develops in people who are over 50 years of age, and it is more common in women than in men. It is commonly thought that osteoarthritis is an inevitable part of getting older, but this is not true. Younger people can also be affected by osteoarthritis, often as a result of an injury or another joint condition. 

Other Services

Baby Clinics 99351926

  • Monday 14:00 – 15:00 

These are mainly for under 5’s and are booked appointments only.  A doctor and nurse are present and they are available for advice, check-ups and immunisations.  They will also be happy to discuss any problem you may have with your child.  

Family Planning Clinic

  • Tuesday/Wednesday – Appointment needed - book via Reception

If you require a coil fitting or HRT Implant please ensure that you book an appointment with reception.

Travel Vaccination Clinic

Now incorporated within the nursing department surgery hours and managed by specially trained nurses.

Minor Operations

A full range of minor operations are carried out within the surgery's minor ops room.

Flu vaccinations available each year from early October.

 
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