Noticeboard

Thank you from Sister Bev Strand

As you may know Sister Bev Strand has retired from the surgery after 32 years of dedicated service to the patients of Northumberland House Surgery.  She would like to convey her thanks to all those who have sent best wishes, cards and gifts - she is extremely grateful to you all.

Patient Access Emails

Publish Date: 09/11/2021 10:00:00 GMT

 

We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  

We would like to share the following guidance from Patient Access for your information, and for you to share with your patients where appropriate. 

 

We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com. We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.

 



Message to all Patients

We would like to advise patients that the practice is experiencing a very high level of  patient demand currently. 

As you may know we are the COVID vaccination hub site for ourselves and 3 other local practices and since the start of the programme in December 2020 have administered 48,000 COVID vaccines to the local population.  As you will imagine this has been due to the selflessness of the team here at the practice working with their colleagues from other surgeries at weekends in addition to undertaking their usual day jobs.  There has been no additional staffing provided for the vaccine campaign it has all been done by existing teams working additional hours.

We are now all working extremely hard to ensure that the delayed demand from the pandemic for care for other conditions is met and that patients can access the services they require.  We have noted however that some patient’s attitude towards staff is at times rude and we are not willing to tolerate this.

Staff in all teams within the surgery have worked tirelessly for the good of patients through very difficult circumstances and so we would ask that you treat them with the kindness and respect you would wish to be treated with yourselves.  We are working as hard as we can and will continue to do so to best serve our patient population.

Prescription Request Update - 19.07.21

From 1st August 2021 we can no longer guarantee that urgent prescription requests will be processed the same day.

Routine prescriptions usually take 48 hours to process.  Please order when you have at least 7 days of medication left.

We are experiencing a high volume of calls from patients enquiring about COVID vaccinations - please do not call the surgery but await us to contact you.  

If I die it will be your fault - Please watch this video


 

In Times of Bereavement

In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;

  • Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
  • Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
  • Make the necessary funeral arrangements.

Register the death

If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.

You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.

You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.

Arrange the funeral

The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.

Funeral directors

Choose a funeral director who’s a member of one of the following:

These organisations have codes of practice - they must give you a price list when asked.

Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.

Arranging the funeral yourself

Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.

Funeral costs

Funeral costs can include:

  • funeral director fees
  • things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
  • local authority burial or cremation fees

Funeral directors may list all these costs in their quotes.



 
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