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Noticeboard

DoctorLink

DoctorLink is our new online Symptom Checker service where you can access advice and appointments on line.

 Registration is simple and you can register here:

https://app.doctorlink.com/NorthumberlandHouseSurgery/register

 

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

You can also find the App on the Google Play Store as well as the Apple App Store.

Please note there are currently no appointments available to book online - all appointments should be booked through the Reception Team at the Surgery.

If you have an appointment at the Surgery you will need to wear a face covering from Friday 24 July 2020.  

BABY CLINICS 

From 3 August 2020 there will only be one baby clinic a week on a Monday.

There will be 2 doctors who will have BOOKED appointments, there will no longer be a walk in clinic. 

FAMILY PLANNING CLINIC

From 1 August 2020 this will no longer be a walk in clinic.

There will be appointments available to book with Dr Makepeace and the Nurse Practitioner - please contact Reception to book.

Appointments

diary_appointmentTo make an appointment please ring 01562 757377 or ask at the desk.

You can now register for our On-line Booking System please click the link above to Register for this service

Appointments are usually made for 10 minutes and are for one patient only. If you think your problem may take longer, please ask for a double appointment when booking.

In order to help manage the increasing demand for appointments we operate a triage system whereby a qualified Advanced nurse Practitioner talks to a patient initially by phone in order to assess the patients needs. After this has occurred the ANP will decide to either:

  • Invite the patient to attend the surgery to see her.
  • Make an urgent appointment to see a GP that same day.
  • Make an urgent appointment to see a practice nurse  that same day.
  • Make a non-urgent / routine appointment to see a GP when the next routine appointment becomes available.
  • Make a non-urgent / routine appointment to see a practice  nurse when the next routine appointment becomes available.

It is important to note that the advice given will be on the information given by the patient and it is therefore important to ensure that the Advanced Nurse Practitioner is aware of all the facts. If the condition gets worse it is important that you contact the ANP / practice immediately.

Improved Access

From 1 October 2018 in addition to the practice’s normal opening hours, and additional surgery opening times as stated on our website, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.

GP practices are working together to provide improved access appointments to our patients.  This means that your improved access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.

These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.

Baby Clinics

Our Baby Clinic is on Mondays 2.00-3.00pm - please ring the surgery to book an appointment.  This is no longer a drop-in clinic.

Family Planning Clinic (pill checks/depos/family planning advice)

Wednesday pm - please ring the surgery to book an appointment.  This is no longer a drop-in clinic.

Missed Appointments

We are monitoring missed appointments and frequent non-attenders will be contacted by one of the Partners and may be asked to register with another practice.

You may like to register for our Text Reminder service - please let us have your mobile number and then we will send you a text to remind you of your appointment.

Urgent Appointments

In case of requiring an urgent appointment during the day ring 01562 757377. A practice doctor is always on duty between the hours of 08:00 and 18:30 on weekdays.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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