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DoctorLink

DoctorLink is our new online Symptom Checker service where you can access advice and appointments on line.

 Registration is simple and you can register here:

https://app.doctorlink.com/NorthumberlandHouseSurgery/register

 

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

You can also find the App on the Google Play Store as well as the Apple App Store.

Home Visits

Doctor's bag

If you are too ill to visit the surgery, please ring the surgery on 01562 757377. Except in an emergency, you should ring before 10:30.

On Monday to Friday between 08:00 until 18:30, you will be answered by a member of our reception staff. At all other times you will be given the number of the Out-of-Hours Service Tel: 111.

In either case, the receptionist or nurse practitioner who answers the telephone will ask for details of the problem. If you think the visit is urgent or you are particularly worried please say so. 

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website