Welcome to Northumberland House Surgery. We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Dementia Wellbeing Information Sessions are now held at Hume Street Medical Centre on a regular monthly basis.
The dates and times are:
1pm - 3.30pm
Thursday 23 January 2020
Thursday 20 February 2020
Thursday 26 March 2020
Thursday 16 April 2020
The sessions are an opportunity to access information, advice and support from a Dementia Wellbeing Officer in an informal and friendly setting.
Currently the practice offers online access to patient records, this access is to summary and coded records only. We do not at the moment offer full access to all hospital letters or consultations online, this is because the requirements of the Data Protection Act 2018 state that access cannot be granted to information that names others or contains information that a Dr believes may cause the patient or another person harm or distress. Due to the administrative burden required to check every letter or consultation prior to making a record fully available online, the practice have decided to limit access to information that patients need to manage their own healthcare.
Northumberland House Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online Symptom Checker service where you can access advice and appointments on line.
Registration is simple and you can register here:
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
You can also find the App on the Google Play Store as well as the Apple App Store.
Repeat Prescription Ordering
New email address: email@example.com
We are monitoring missed appointments and frequent non-attenders will be contacted by one of the Partners and may be asked to register with another practice.
CQC Inspection Report
Read the Report and Information from our CQC Inspection which was carried out in January 2019
CQC Inspection Report January 2019
Inspection Evidence Table - January 2019 Inspection
From 1 October 2018 in addition to the practice’s normal opening hours, and additional surgery opening times as stated on our website, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.
GP practices are working together to provide improved access appointments to our patients. This means that your improved access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.
These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.
Health Walks in Worcestershire:
The Worcestershire Walking Network is a partnership funded by Worcestershire County Council Department of Adult Services and Health and delivered by the Countryside Service. It acts to raise awareness of the benefits of walking and local walking for health schemes to increase participation in active recreation and physical activity.
For more info visit the website: HERE