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Noticeboard

DoctorLink

DoctorLink is our new online Symptom Checker service where you can access advice and appointments on line.

 Registration is simple and you can register here:

https://app.doctorlink.com/NorthumberlandHouseSurgery/register

 

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

You can also find the App on the Google Play Store as well as the Apple App Store.

Repeat Prescriptions

pill_bottleIf you are on long term medication the doctor may authorise you to receive some prescriptions without seeing a doctor every time you require more. You will be issued with a copy of your medication and this can be returned to the surgery and put in the prescriptions letter box.

Other ways of ordering are:

Order online - follow the link at the top of this page to

register for the online service

By email - to northhouse.repeatscripts@nhs.net 

By telephone between 10.30am and 3pm on 01562 757377 or 745715 

Please ensure you include the following information:

  • First Name 
  • Last Name
  • Date of Birth
  • Telephone No
  • Drugs Requested (details as given on repeat prescription sheet)

REDUCING MEDICINES WASTE

The practice has signed up to help reduce medicines waste.  To support this we would ask you to only order those items you need and not everything on your list.  We would also like to encourage you to use our online repeat prescribing service.  If you need help in using this service, please ask our prescriptions team on the above telephone number or email them at the email address shown above.

Chemists

The local chemists close at 17:30, however, the local Cohens Chemist within the health centre is open until 19:00. Every evening there is a chemist open until 18:30 in the town. We are now operating an electronic prescription service whereby you can pre designate any local pharmacy to receive your prescription electronically. This will mean you don't have to collect your prescription from the surgery but go to your designated local chemist for collection. Some local chemists will also deliver the items to you when they are ready, please check with you local chemist for details.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

symbol error 3 Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

 
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