Thank you from Sister Bev Strand

As you may know Sister Bev Strand has retired from the surgery after 32 years of dedicated service to the patients of Northumberland House Surgery.  She would like to convey her thanks to all those who have sent best wishes, cards and gifts - she is extremely grateful to you all.

Patient Access Emails

Publish Date: 09/11/2021 10:00:00 GMT


We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.  

We would like to share the following guidance from Patient Access for your information, and for you to share with your patients where appropriate. 


We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here:  

We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.  

Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.


Message to all Patients

We would like to advise patients that the practice is experiencing a very high level of  patient demand currently. 

As you may know we are the COVID vaccination hub site for ourselves and 3 other local practices and since the start of the programme in December 2020 have administered 48,000 COVID vaccines to the local population.  As you will imagine this has been due to the selflessness of the team here at the practice working with their colleagues from other surgeries at weekends in addition to undertaking their usual day jobs.  There has been no additional staffing provided for the vaccine campaign it has all been done by existing teams working additional hours.

We are now all working extremely hard to ensure that the delayed demand from the pandemic for care for other conditions is met and that patients can access the services they require.  We have noted however that some patient’s attitude towards staff is at times rude and we are not willing to tolerate this.

Staff in all teams within the surgery have worked tirelessly for the good of patients through very difficult circumstances and so we would ask that you treat them with the kindness and respect you would wish to be treated with yourselves.  We are working as hard as we can and will continue to do so to best serve our patient population.

Prescription Request Update - 19.07.21

From 1st August 2021 we can no longer guarantee that urgent prescription requests will be processed the same day.

Routine prescriptions usually take 48 hours to process.  Please order when you have at least 7 days of medication left.

We are experiencing a high volume of calls from patients enquiring about COVID vaccinations - please do not call the surgery but await us to contact you.  

If I die it will be your fault - Please watch this video


Repeat Prescription Line – Updated opening hours – From Monday 2nd August 2021

From Monday 2nd August 2021, the Repeat Prescription Line opening hours will change to:

10.30am – 12 Midday and the 1.30pm – 3pm.

Prescription Request Update - 19.07.21

From 1st August 2021 we can no longer guarantee that urgent prescription requests will be processed the same day.

Routine prescriptions usually take 48 hours to process.  Please order when you have at least 7 days of medication left.

Update at 26.03.20

We are being inundated with repeat medication requests. Please do not order your medication before it is due as it will not be processed. In order to prevent stockpiling we will not issue larger quantities. You may order when you have 2 weeks supply left. We aim to process all prescription requests within 72 hours. It may take an additional couple of days for your pharmacy to process prescriptions, so we recommend you allow 5 days before collecting your medication. If you need to contact the prescription team please make use of our email system if possible:

Repeat Prescriptions

pill_bottleIf you are on long term medication the doctor may authorise you to receive some prescriptions without seeing a doctor every time you require more. You will be issued with a copy of your medication and this can be returned to the surgery and put in the prescriptions letter box.

Other ways of ordering are:

Order online - follow the link at the top of this page to

register for the online service

By email - to 

By telephone between 10.30am and 12 Midday and between 1.30pm and 3pm on 01562 757377 or 745715 

Please ensure you include the following information:

  • First Name 
  • Last Name
  • Date of Birth
  • Telephone No
  • Drugs Requested (details as given on repeat prescription sheet)


The practice has signed up to help reduce medicines waste.  To support this we would ask you to only order those items you need and not everything on your list.  We would also like to encourage you to use our online repeat prescribing service.  If you need help in using this service, please ask our prescriptions team on the above telephone number or email them at the email address shown above.


The local chemists close at 17:30, however, the local Cohens Chemist within the health centre is open until 19:00. Every evening there is a chemist open until 18:30 in the town. We are now operating an electronic prescription service whereby you can pre designate any local pharmacy to receive your prescription electronically. This will mean you don't have to collect your prescription from the surgery but go to your designated local chemist for collection. Some local chemists will also deliver the items to you when they are ready, please check with you local chemist for details.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

symbol error 3 Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website